QUALITY POLICY

 

QUALITY POLICY

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SERVICIO SATELITAL S.A. envisions the Quality Management System as a vital tool in the organization of all the processes involved in its operation.

It therefore commits itself to maintain a Quality Management System and an on-going process of improvement, imagining and putting into practice ways of anticipating and exceeding client expectations.

Servicio Satelital S.A.’s Operations Management assumes the leadership in managing the Quality Management System, committing all resources necessary to:

• Permanently maintain and improve a Quality Management System that complies with the latest applicable versions of ISO 9001 and this Quality Policy.
• Meet the requirements of stakeholders within the context of the organization.
• Ensure client satisfaction, achieving leadership in product and service quality, as well as customer loyalty, providing personalized, professional attention.
• Guarantee the sustainable growth of the Company through diversifying their offer.
• Promote increased participation, motivation, and commitment among all staff regarding the Company's objectives, implementing a policy of internal communication and attention to staff needs at all levels.
• Undertake systematic planning based on clear objectives, with tools to measure results and implement improvements.
• Optimize response times both in everyday and unexpected situations, through a business culture that is always attentive to processes and complete customer satisfaction.

Compliance with this policy and the objectives established for adhering to it are developed as part of its expectations for economic growth, leadership, and customer benefit.